Privacy Policy

We may update this Privacy Policy from time to time, and the updated version will apply from the date it is published on our website. This Privacy Policy should be reviewed periodically so you are aware of any changes. It applies alongside any other terms and conditions that apply to your use of the website. 

We recognise the importance of protecting personal information collected through our website. This Privacy Policy explains how personal information obtained through the website will be handled, and we welcome your comments and feedback.  

Email 

MyTools.co.nz may contact customers by email during the transaction process, including order confirmations, delivery updates, support messages, and other service communications. We may also send specials, newsletters, review requests, or other marketing communications where permitted. Customers can unsubscribe from marketing emails at any time. 

Personal Information 

MyTools.co.nz provides members with the ability to modify their personal information. As a member, you can store multiple delivery addresses against your account. MyTools.co.nz may use this information to contact members directly. If you wish to be removed from our membership list, please contact us via the contact form or use the unsubscribe link in our email communications. 

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in New Zealand.  

Use of Information 

Our website is hosted and operated using Shopify, which may process personal information to support store hosting, checkout, order management, customer accounts, and website improvements. 

We may use trusted third party service providers to operate our website, process payments and orders, deliver products, communicate with customers, provide marketing and analytics services, prevent fraud, and improve our services. These providers may access personal information only where needed to perform their services or meet legal, security, or compliance obligations. 

MyTools.co.nz will not sell your personal information. We may share it with trusted service providers where needed for the purposes above, to comply with the law, assist court proceedings, enforce our terms and conditions, or protect the rights, security, or safety of MyTools.co.nz Ltd, its staff, customers, and service providers. 

If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will assess it and notify affected individuals and the New Zealand Privacy Commissioner where required by the Privacy Act 2020. 

Some service providers may store, process, or access personal information outside New Zealand. Where this occurs, we will take reasonable steps to ensure appropriate privacy safeguards are in place, as required by the Privacy Act 2020 and Information Privacy Principle 12. 

Personal information submitted through our website is used for the purpose provided, or for related secondary purposes, unless we disclose other uses in this Privacy Policy or at collection. Website correspondence that may contain personal information is kept for record-keeping and back-up purposes only. 

Passwords 

As our members have responsibility for actions taken under their user name and password, we recommend that your details are not shared with any other party. 

Payments and Payment Security 

Your payments are processed securely through Shopify Payments and the checkout services used on the MyTools.co.nz website. MyTools.co.nz and its staff do not store or have direct access to your full credit card information. Payment details are handled in accordance with the security and privacy requirements of the payment services used at checkout. 

Payment security information is handled through the payment services available at checkout on the MyTools.co.nz website. 

By completing a payment on our website, you agree to the terms and conditions that apply to the payment method selected at checkout, including Shopify Payments and Afterpay where available. 

Where buy now, pay later is offered, Afterpay is the available provider. Zip is no longer offered as a payment option on MyTools.co.nz. Afterpay transactions are subject to Afterpay’s own terms, conditions, eligibility criteria, and privacy practices. 

Collecting Information for Users 

IP Addresses 
Our web servers gather IP address information to assist with the diagnosis of problems or support issues with our services. This information is generally used in aggregate or technical diagnostic form and is not usually used to identify individual users. 

Cookies, Analytics and Tracking Technologies 
We use cookies, pixels, tags, analytics tools, session recording tools, and similar technologies, including services such as Microsoft Clarity, to support website functionality and security, measure marketing effectiveness, diagnose technical issues, understand how visitors use our website, and improve the customer experience. These tools may collect information such as pages visited, clicks, scrolling behaviour, device and browser information, approximate location, referral source, and interactions with the website. Where possible, this information is used in aggregate or pseudonymised form and is not intended to identify you personally. 

Access to Information 

We will take reasonable steps to keep secure any personal information we hold about you, and to keep that information accurate and up to date. You may contact us at any time to request access to, or correction of, personal information we hold about you. 

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. 

Privacy Questions and Complaints 

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle personal information, please contact us through the MyTools.co.nz contact form. We will take privacy concerns seriously and work to address them. 

Other information 

MyTools.co.nz may occasionally request member feedback or correspondence. We may use, collate, or report internally on this information to improve our products, services, website experience, and customer support. 

Our site 

We reserve the right to modify our own site, including content, terms and conditions and policies. Please regularly familiarise yourself with our information.