Shipping & Returns
MyTools.co.nz has the following delivery expectation:
- 3 working days for goods able to be placed in standard courier bags anywhere on mainland New Zealand
- 7 working days for goods requiring road freighting anywhere on mainland New Zealand
All items purchased from MyTools.co.nz will be delivered for free (Unless stated otherwise - North and South Islands only).
Tracking information will be forward to you with confirmation of order. This information can be used in conjunction with the freight company's tracking facilities.
Please note that we do not ship to PO Boxes (some isolated geographic exceptions), as we ONLY use courier services, not post.
If multiple items are purchased from MyTools.co.nz in a single transaction, it is possible the goods will be dispatched from more than one location. Enquiries on freight will only be conducted after the expiry of the standard delivery expectation and not within that time-frame, if one or more items are outstanding.
All product provided through MyTools.co.nz has a 12 month guarantee against manufacturers fault. All return enquiries must be submitted through the returns form.
The cost of returning a faulty item to us is to be paid by the customer. We will cover the return delivery cost.
Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 15% or $50 restocking fee (at our discretion) and freight cost/tracking will be the responsibility of the buyer.
Please don’t return items to MyTools.co.nz, prior to completing this process. Warranty issues may be handled directly by the manufacturers' NZ agents.
Consumer Guarantees Act 1993
The Consumer Guarantees Act and Fair Trading Act provide the basis for MyTools.co.nz returns policy.
The Consumer Guarantee Act sets out minimum standards for goods sold by MyTools.co.nz. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
There are two options available for our customers who would like to return a product:
- Faulty product replacement
If a product is not meeting its quality specifications, we can offer to replace it for another one or another product of the same value. Generally proof of purchase is required in order to get a replacement, although we may waive this requirement if we believe we have sold the product. The NZ manufacturers' agents will determine if the product is faulty and they will be responsible for the replacement of the item. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.
- Faulty product repair
If the items sold can be repaired in order to meet its quality specifications as per above, our manufacturers agents maintain the right to repair. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.